Company Info | Changes Or Cancellations

You may cancel your order for any reason, and receive a full refund provided your order has not been shipped. Confirmed orders previously received by Flexible Industrial. that need to be cancelled must include a written request via email or fax. Merchandise that has been special ordered and not normally stocked by us may incur a 25% cancellation charge.

If you want to cancel your order with us, please do so quickly, as most of our products are shipped within 1 to 3 business days. You must receive a confirmation of your cancellation either over the phone and/or by email for it to be "officially canceled".

If you need to make changes to your order or shipping address please call us at (800) 696-7614 and speak with our representatives to advise you if your order can be cancelled. Once an item has shipped, the terms of our Returns policy will take effect.

We reserve the right to charge a restocking fee of up to 25% on orders once they have shipped. For all returns and cancellations that “shipped free”, a shipping charge equal to the cost of the round trip of the shipment will be withheld from the refund.

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